Review Sources
Hims & Hers Health (NYSE: HIMS) has accumulated thousands of consumer reviews across major platforms. While a significant portion of customers report positive outcomes with medications and telehealth services, recurring complaint patterns around subscription billing, cancellations, and refunds bring the aggregate rating down.
Important Consumer Notice
Many customers report positive experiences with Hims medications and telehealth services. However, common complaints found across review platforms include:
- Automatic subscription renewals without clear notification
- Difficulty obtaining refunds after orders process
- Strict cancellation timing requirements
- Unexpected recurring charges
- Delayed customer support response times
Consumers should carefully review subscription terms and cancellation policies before enrolling.
Pros & Cons
✅ What Customers Like
❌ Common Complaints
About Hims & Hers Health
Hims & Hers Health is a publicly traded telehealth company founded in 2017, headquartered in San Francisco. The platform connects patients with licensed healthcare providers across a wide range of services including weight loss (GLP-1 medications), hair loss treatment, erectile dysfunction, mental health support, skincare, and primary care.
The company gained significant market attention for its GLP-1 and compounded semaglutide weight loss offerings. As one of the largest consumer telehealth brands in the US, Hims serves millions of customers. However, the subscription-forward business model has generated recurring complaints around billing transparency, cancellation difficulty, and refund policies.
Hims Pricing
How Hims Works
Complete Online Intake
Answer health questions and describe your goals on the Hims website or app.
Provider Review
A licensed provider reviews your intake and determines eligibility within 24–48 hours.
Prescription Issued
If approved, your provider issues a prescription tailored to your treatment plan.
Medication Delivered
Medication ships directly to your home in discreet packaging.
Ongoing Support
Message your care team anytime and adjust your plan as needed each month.
Who Hims Is Best For
- Adults interested in GLP-1 or oral weight loss medications
- Men experiencing hair thinning or hair loss
- Individuals seeking discreet ED treatment
- People who prefer fully remote healthcare consultations
- Patients comfortable with subscription-based billing
- Those in states where Hims-affiliated providers are licensed
Customer Reviews
Showing 10 of 200+ reviews aggregated from Trustpilot, BBB, and direct submissions.