Where is my review?

There can be several reasons why a moving review is not visible on the website.

1. The review has been removed due to our terms of service:
   Sometimes we remove moving reviews if they do not comply with our terms of service or review guidelines.

3. The reviewer has deactivated the review:
   Reviewers can deactivate their reviews via the deactivation link sent to them after the initial review activation when posting the review for the first time.
4. The review is not visible due to an error on our side:
   It is possible that there is an error on our side. This is why we recommend that you write your moving review again. If you still cannot see your review, please shoot us an email at customerservice@consumersverified.com and we will look into it. Please provide as much information as possible and complete all fields when writing the review. Read more on the possible reasons here.

How to remove my review?

Removing a review by yourself: please log in with user name and password. Go to the mover profile you posted the review on. Go to the reviews section. Look for your review and right below it you will find the “remove” button.

How to edit my review?

Editing a review by yourself: please log in with user name and password. Go to the mover profile you posted the review on. Go to the reviews section. Look for your review and right below it you will find the “edit” button.

I am researching movers online. How to distinguish genuine reviews from the fake ones?

Researching your movers before hiring their services is not only a good idea – it is a must-do homework that will eliminate any potential risks come Moving day. Online reputation is important as it may prove to be the deciding factor in a person’s decision to contact a specific moving company or stay away from them.

Avoid Fake Reviews on Moving Companies. One of the foremost steps to find a safe moving company involves reading reviews about movers. Unfortunately, nowadays it seems that there is a great number of fake moving company reviews. Some rogue movers go too far in order to boost significantly their overall rating. Since it’s a high competitive business, lots of relocation companies tend to even pay third party PR and marketing specialists to write fake positive reviews about their moving services. Moving smoothly with a safe moving company is a priority for everyone when relocating both locally or cross-country.

Where can I complain from a moving company?

The very first thing to do is contact the moving company that performed the relocation service and complain to them. If you can’t seem to resolve the issue peacefully, then you should notify the national regulatory body of interstate movers – the Federal Motor Carrier Safety Administration (FMCSA). It’s usually a good idea to also contact the American Moving and Storage Association (AMSA) and the Better Business Bureau (BBB).

Of course, you shouldn’t forget to write a review on our website about the mover in question, and thus share your story with the world and help many other people who are yet to search for a professional relocation partner. Believe it or not, moving reviews can have powerful dispute solving abilities.

What to do when movers are holding my possessions hostage?

If you haven’t had enough time to research your moving company before hiring them and if you happen to have too much bad luck circling in the air around you, you might end up contacting a dishonest mover to take care of your household belongings for you. In fact, you could become a victim of an extortion scheme where the so-called rogue moving company is holding your items in custody and won’t release them until you pay an additional sum of money – the ransom.

Unscrupulous and rogue movers have always been on the Federal Motor Carrier Safety Administration’s daily agenda. Being the regulatory authority, the FMCSA  does its best to improve the standards for the moving industry by constantly raising the safety bar level. Since the MAP-21 bill took effect (October 1, 2012), The Administration has the authority to order movers holding household goods hostage to return them to their rightful owners. Actually, the FMCSA can enforce an interstate moving company to release consumer items. File a report with the Federal Motor Carrier Safety Administration

What is a moving broker?

Moving brokers are middlemen between you and the movers. Some moving brokers also operate as moving companies. Generally speaking, you should always research your moving company before booking them. In case you book them through a moving broker, it is hard to determine which moving company will move you until the moving day comes. That is why you are advised to ask your broker about the actual company that will be doing your relocation so you can research that company too.

Moving brokers should be registered and licensed to operate. Check the broker’s license information to make sure you are dealing with a legitimate company.

All in all, we suggest that you go with a company which has reviews you can find and check. If you can’t find reviews about the company, it’s not a good idea to hire it because you won’t know what to expect and you may be dealing with a rogue mover.

What is a Bill of Lading?

Before the official start of your movers-assisted house move, you will be asked to sign a special document called Bill of Lading. Actually, that document will serve as the contract between the moving company and you as a shipper of household goods and is an inseparable part of the moving paperwork you will need to sign before your hired men begin work

It’s very important that you understand the terms and conditions of your Bill of Lading that document will be the official document you can base your arguments in case of dispute with your movers. Find time to read it and don’t hesitate to request clarification from your professional partner if there’s something you don’t quite understand in it.

What’s the difference between non-binding and binding moving estimates?

Upon reservation, all interstate moving companies are required by law to issue a binding or non-binding estimate of the charges to their customers.

Non-binding estimates are issued free of charge and give only what they promise to deliver – a rough estimate of the price that a consumer is expected to pay in the end. On the other hand, binding estimates guarantee that a customer won’t pay more than the stated price unless additional services have been requested or needed later to complete the moving job as planned.

Good understanding of moving estimates is needed so that you can respond quickly and adequately if your moving company is trying to pull any tricks on you.